Shipping & Delivery
1. SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery to any address within Dhaka City.
On the front, we deliver to all over Bangladesh, our focus is on getting the items to you quickly, promptly, and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the checkout page as charges are based on weight & volume. Upon entering your delivery details, we will auto-calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed 7/24 hours will be processed and shipped within 1 day within Dhaka city & 2 working days out of Dhaka city upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, and packing and dispatching of orders. An email confirmation will be sent for all orders once received.
There are 2 delivery options available for customers, Standard, and Express courier.
Standard Courier – is 60tk for Dhaka city and out of Dhaka 150 orders and it takes approximately 3 working days to reach you from the time of order.
Express Courier – is available at an additional charge of 440.00 and it takes approximately 24 hours to reach you from the time of order.
To serve you better, you may even choose the timing of your deliveries from 9 am to 10 pm, Tuesday, regardless of Standard or Express couriers.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
3. TAXES, DUTIES & TARIFFS
For all Domestic orders, you will need to pay for us, duties, and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express, and All mobile banking. We do not accept payments via ATM or interbank transfers.